Last updated 22 August 2026
This policy explains how cancellations and refunds are handled for orders placed on Embiyas.
A customer may request cancellation of an order before the order has been processed or shipped. Once an order has been processed or handed over for delivery, cancellation may no longer be possible. To request cancellation, contact EMBIYAS as soon as possible using the contact details provided on our website.
If an eligible prepaid order is successfully cancelled before fulfillment, the applicable refund will be processed through the available payment method or payment provider. The time required for the refund to appear in the customer's account may depend on the payment provider or bank.
If you receive a product that is: Damaged during delivery, or Significantly different from the product ordered, please contact us as soon as possible after delivery. We may request photographs, videos, order details, or other information necessary to verify the issue. After verification, EMBIYAS may provide an appropriate resolution, which may include replacement, refund, or another suitable remedy where applicable.
If a product appears to have a manufacturing or functional defect, contact EMBIYAS with your order details and a description of the issue. Where applicable, the issue will be reviewed based on the product's warranty or applicable return terms. Products subject to a specific warranty will be governed by the warranty terms communicated for that product.
Returns or refunds are not automatically available simply because a customer changes their mind after receiving the product. Any return for reasons other than damage, defect, or incorrect fulfillment will depend on the specific product's return eligibility and the terms communicated at the time of purchase.
Certain products may not be eligible for return because of hygiene, safety, usage, or other practical considerations. Where applicable, the product page or checkout information may specify additional return restrictions.
Once a refund is approved, EMBIYAS will initiate the applicable refund process. The actual time taken for the funds to reach the customer's account may vary depending on the payment provider and banking system.
If an order cannot be delivered because of circumstances attributable to the customer, such as: Incorrect address, Incorrect phone number, Customer unavailable for delivery, Customer refusing the shipment, Failure to provide required delivery information the order may not qualify for a full refund. Each case may be reviewed individually.
When contacting EMBIYAS, please provide: Order number, Customer name, Registered mobile number, Reason for cancellation, return, or refund, Photos/videos where relevant This helps us process the request more efficiently.
EMBIYAS may update this policy from time to time. The latest version will be published on this page. EMBIYAS Your needs, Our deeds.
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